FAQ’s

FAQ’s

Frequently asked questions

How long will it take to fix my shattered iPhone Screen?

 

The normal turn around time for most phones (iPhones included) is about no more than 20 minutes.  We diagnose, tear down, repair, re-build, clean, & test your phone all in that time frame… WITHOUT missing on ANY quality in the process.  We understand the need for your time to be back in your pocket along with your phone and we deliver!

I have a new phone that was JUST launched, or my phone is not a popular brand I don’t think you can / will fix it… will you?

 

We are over joyed you asked… YES!  Call us today to receive a free estimate on cost and turn around time.

What happens if for whatever reason FIX Mobile attempts to fix my phone, but somehow cannot?

 

That is what sets us apart from other repair shops and large retail chains currently out there.  YOU DON’T GET A BILL!  We believe that if our experts diagnose a repair as fixable, and we cannot… you should not have to pay a single penny towards the work performed.  Our goal in the repair process is to make you happy plain and simple.

Franchising Questions…


How long will it take to open a Fix Mobile?

 
Typically, it will take three to four months. During that time, franchise agreements will be reached, rights will be offered, and training will take place.


What makes Fix Mobile unique?

 

We operate with the customer in mind. Our cell phone and tablet repairs happen in-store and, in most cases, in under an hour’s time. We have expert staff that work fast and we also offer a 90 day warranty on all parts sold and installed. Want to know one of the biggest things that sets us apart? If there is no fix, we will not charge any fee! This leaves our fans raving about our top level of client satisfaction, even if their phone is not repairable.


What kind of services do you offer? Do I need to know how to repair devices?

 

We fix devices that have cracked screens, dead batteries, basic technical failures, water damage, and more. While having experience in technology can help you connect with what the company does, you will have the ability to hire repair specialists and focus your time on running the store from the management side of things.


What if I have more questions that aren’t answered here about Fix Mobile?

 

We have worked hard to make our business model accessible to our franchise owners and our potential franchise owners. We are here to help make this process appealing and exciting ­­– we look forward to our company and mission growing with each new store! If you have more questions, make sure to fill out the form below so that we can contact you with answers.